Service Payment Plan
Terms & Conditions
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Service Plan Example*
3 services over a 3 year period
New V-Strom 650 ABS at 3000 miles a year
Deposit of £11.59
35 payments of £12.53
Total to pay £450.14
(Excludes initial 600 mile service)
*Prices are subject to regional variations
The Suzuki Service Payment Plan is designed around your motorcycle and your motorcycling needs, making it an easy and smart way to handle the cost of servicing.
Whether you have just purchased your Suzuki motorcycle or scooter, or owned it for some time, the Suzuki Service Payment Plan will fix the prices of parts and labour for up to three years safeguarding you against inflationary increases whilst guaranteeing your motorcycle is serviced by Suzuki-trained Technicians, who know your motorcycle inside and out. They of course will be using the latest diagnostic tools and equipment and will be fitting Suzuki Genuine Parts therefore ensuring that your Suzuki stays 100% Suzuki.
You can spread your payments via monthly Direct Debits giving you the peace of mind of knowing all your scheduled servicing costs are taken care of during your plan’s period.
You can be safe in the knowledge that you pay the right amount for your scheduled servicing as the Payment Plan is based on your individual motorcycle and anticipated annual mileage.
- Peace of mind knowing that your servicing costs have been budgeted for
- Peace of mind knowing that your motorcycle is being serviced by Suzuki-trained Technicians
- Peace of mind knowing your motorcycle is being fitted with Suzuki Genuine Parts
- Paying for tomorrow's service at today's prices
You can pay for your Suzuki Service Payment Plan in monthly Direct Debit payments making it easy to budget for your future servicesIs my motorcycle eligible for a Suzuki Service Payment Plan?
A Suzuki Service Payment Plan is available for most Suzuki models up to six years of age.Are any Suzuki motorcycles excluded from the Suzuki Service Payment Plan?
Unfortunately, there is no product available for a few older Suzuki models - the on-line quotation web site will provide guidance as to which models this is relevant to. We hope to ensure all models will have a suitable Payment Plan available to them in the very near future.How long is the Suzuki Service Payment Plan?
There's a choice of one, two or three services included. The quickest way to look at the options available is to use our quotation pages.What's included?
All items associated with the cost of a Suzuki scheduled service including the cost of materials, cost of labour and VAT. There is a detailed breakdown of what is included within the quote. Plus, only Suzuki-trained Technicians will work on your vehicle and will only use Suzuki approved lubricants and parts.What's not included?
The initial 600 miles service is not included as this is usually due before any monies are accrued into the Plan. Anything not included within the official Suzuki scheduled servicing for your motorcycle, for example, any extra maintenance work or adjustments.I bought my Suzuki some time ago; can I still buy a Suzuki Service Payment Plan?
There is no reason (apart from the standard exclusions) why you cannot take out a Suzuki Service Payment Plan. It is designed for new and used vehicles both at time of their purchase and during the ownership period.If a motorcycle is covered by a Suzuki Service Payment Plan, where do I have to have my motorcycle serviced?
The motorcycle will be required to be serviced at participating Suzuki DealershipsWhat happens if my estimated annual mileage increases over the figure I provided at Plan purchase?
This may mean that your next scheduled service is due sooner than originally anticipated and may mean your Suzuki Service Payment Plan does not contain sufficient funds. If this does happen you'll be able to make a "top-up" payment direct to the Suzuki Dealership at the point of service.How do I arrange for my motorcycle to be serviced and use my Suzuki Service Payment Plan?
Just book it directly with your preferred Suzuki Dealer, remembering to let them know you have a Suzuki Service Payment Plan. When you're at the Dealership, please provide a copy of your confirmation of cover letter or email. They will undertake the scheduled service and claim the payment directly from usWhat happens if I miss a Direct Debit payment?
Our administrators EMaC shall make contact with you to identify why it has been missed and help you with the steps required to set this back up, this may result if you paying a slightly higher monthly instalment as you are paying over a shorter period of time but the total plan cost shall not changeCan I change the monthly Direct Debit payment date?
Yes, simply contact our administrators EMaC who will update the DD collection date on your behalfCan I cancel my Suzuki Service Payment Plan?
Yes, you can do this at any time by contacting our administrators EMaC. You'll receive a refund excluding any services that you have claimed for and any applicable management fees. Refunds will be paid into the account originally used to pay for the PlanWhat happens if I sell my vehicle?
Your can either cancel the plan and receive a refund (as per above), or if you have purchases a new Suzuki you can transfer the balance from your current policy to your new policy. Please contact the administrators EMaC who will be able to complete this for you.How can I contact you?
Feel free to contact the administrator EMaC in any of these ways:-
Telephone: 0330 099 6826
Please refer to the terms and conditions detailed on this site for full details about the Suzuki Service Payment Plan.
All elements of Suzuki scheduled servicing are covered by the Suzuki Service Payment Plan you have chosen to purchase – this includes the cost of materials, cost of labour and VAT (the VAT rate applicable at time of plan purchase will apply). The number of services included in your Suzuki Service Payment Plan is detailed on the first page of this document. These relate to your anticipated annual mileage, your Suzuki’s servicing schedule and the Plan duration chosen by you.What is not covered?
Anything not included within the official Suzuki scheduled servicing for your vehicle, for example, any extra maintenance work or adjustments.
Please note that your Suzuki Service Payment Plan has been calculated based on your anticipated annual mileage. If your annual mileage is higher than stated by you at time of Plan purchase, this could result in servicing dates being sooner than expected. In such cases you may not have sufficient funds in your Plan to accommodate the relevant services required and you will need to pay an additional amount to obtain the service.Paying for your Suzuki Service Payment Plan
Suzuki Service Payment Plans are collected by monthly Direct Debit, your confirmation of cover letter or email will show the number and value of Direct Debit payments required to meet the sums required to pay for the scheduled servicing detailed on your confirmation of cover letter or email.How to make a service claim
All servicing must be carried out by a participating Suzuki Service Centre. When you book your service with them, please let them know that you have a Suzuki Service Payment Plan. At the Dealership, show them your confirmation of cover letter or email - they will input your Plan details into the Suzuki Service Payment Plan system. Providing relevant funds are available, the Dealer will proceed with the service.
If your Suzuki Service Payment Plan has insufficient funds to pay for the scheduled service the servicing Dealer will confirm how much you need to pay to “top-up” your Plan’s fund. Any money paid by you direct to the servicing Dealer will be recorded in the Suzuki Service Payment Plan system. This situation may occur where, for example, a Direct Debit payment has been missed or where your anticipated annual mileage has increased leading to a service being due sooner than predicted.
For information regarding your Payment Plan (e.g. value of your Plan, servicing details), please contact Suzuki Service Payment Plan Administrators EMaC Limited by email (email@example.com) or telephoning 0330 099 6826.
Servicing can be undertaken by any participating Suzuki Dealership within the United Kingdom.Completion of your Suzuki Service Payment Plan
Your Suzuki Service Payment Plan will complete either:
- On the end date detailed on your confirmation of cover letter or email; or
- On your Suzuki having received all of the servicing detailed on your confirmation of cover letter or email.
You can cancel your Suzuki Service Payment Plan at any time by contacting the administrators EMaC Limited, all cancellation requests must be in writing.
You will receive a refund less a £25 + VAT cancellation fee and any services that you have claimed for.
We may place your Suzuki Service Payment Plan on hold in the event of non-payment by you of any Direct Debit. If we do place your Plan on hold we will inform you of any action required.Customer obligations
You must produce your confirmation of cover letter or email to a participating Suzuki Service Centre prior to a service being carried out under your Plan.
You must confirm any changes of vehicle registration number or change of address by email (firstname.lastname@example.org) or telephoning 0330 099 6826.Participating Suzuki Dealership Obligations
The participating Suzuki Dealership will carry out servicing on your motorcycle as soon as is reasonably practical after being requested to do so by you and will submit the request via the Suzuki Service Payment Plan on-line Dealership system.What to do if you have a complaint
If you have a complaint about the servicing work conducted on your vehicle, you should address the complaint to the Suzuki Dealership who conducted the service. If you have a complaint about another element of the Suzuki Service Payment Plan, please contact the Service Plan administrators EMaC Limited by email (email@example.com) or by post to EMaC House, Crewe Business Park, Crewe, Cheshire, CW1 6GU.Personal information
Your data may be passed to Suzuki GB PLC for marketing and research purposes and to inform you from time to time about new products or services. You may ask us for details of the personal data that we hold on you and can require us to correct it if appropriate.
If you do not wish us to use your data or pass it on as detailed above, please write to us at:
The Suzuki Service Payment Plan is administered on behalf of Suzuki GB PLC by EMaC Limited, EMaC House, Crewe Business Park, Crewe, Cheshire, CW1 6GU.
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Cookies are small pieces of information that are stored by your browser on your computer's hard drive. EMaC Limited do not use 'cookies' of this nature and your use of the website will not result in any additional information being stored on your computer without you requiring it to be stored.Security of Information
EMaC Limited considers the security of our Customer's personal information as an important and necessary part of the responsible management of our corporate data. We therefore take all reasonable steps to ensure that our information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure.
Information about this Service Plan will be shared between us and Suzuki GB PLC for administration purposes.
You should understand that the information you provide will be used by us and our representatives to process your Service Plan, handle claims and prevent fraud.
Your information will not be shared with third parties for marketing purposes and you have the right to access your personal records should you wish to do so.Notification of Changes
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If you need to contact us for any reason relating to either a new policy or an existing policy please use the details below. Our support team will be able to answer any of your questions relating to Suzuki Service Payment Plan quickly and efficiently.By Phone or Fax
Tel: 0330 099 6826
Lines are open Monday to Friday 8:00am to 6:00pm and Saturday 9:00am to 1:00pm.
Fax: 0330 099 6828By Email
Email: firstname.lastname@example.orgBy Post