Service Payment Plan
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3 services over a 3 year period
New Bandit 650 at 3000 miles a year
Admin fee: £51.71
33 monthly payments: £14.62
or one upfront payment: £534.17
(excludes initial 600 mile service)
The Suzuki Service Payment Plan is designed around your motorcycle and your motorcycling needs, making it an easy and smart way to handle the cost of servicing.
Whether you have just purchased your Suzuki motorcycle or scooter, or owned it for some time, the Suzuki Service Payment Plan will fix the prices of parts and labour for up to three years safeguarding you against inflationary increases whilst guaranteeing your motorcycle is serviced by Suzuki-trained Technicians, who know your motorcycle inside and out. They of course will be using the latest diagnostic tools and equipment and will be fitting Suzuki Genuine Parts therefore ensuring that your Suzuki stays 100% Suzuki.
You can choose to spread your payments via monthly Direct Debits or you can opt to pay all your servicing costs in one payment. Both options give you the peace of mind of knowing all your scheduled servicing costs are taken care of during your plan’s period.
You can be safe in the knowledge that you pay the right amount for your scheduled servicing as the Payment Plan is based on your individual motorcycle and anticipated annual mileage.
- Peace of mind knowing that your servicing costs have been budgeted for
- Peace of mind knowing that your motorcycle is being serviced by Suzuki-trained Technicians
- Peace of mind knowing your motorcycle is being fitted with Suzuki Genuine Parts
- Paying for tomorrow's service at today’s prices
You can choose to pay for your Suzuki Service Payment Plan in a one- off lump sum or opt for low cost interest -free monthly Direct Debit payments
Is my motorcycle eligible for a Suzuki Service Payment Plan?A Suzuki Service Payment Plan is available for all on-road Suzuki motorcycles and scooters, as long as it is less than seven years old
How long is the Suzuki Service Payment Plan?There’s a choice of two or three year's duration and the number of services included depend on your annual mileage. The quickest way to look at the options available is to use our quotation pages
What's included?All items associated with the cost of Suzuki scheduled servicing including labour will be added for each of the services covered by the Plan you choose – this includes the cost of materials, cost of labour and VAT. Plus, only Suzuki-trained Technicians will work on your motorcycle and only use Suzuki approved lubricants and Genuine parts
What's not included?The initial 600 miles service is not included as this is usually due before any monies are accrued into the Plan. Also, anything not included within the official Suzuki scheduled servicing for your motorcycle, for example, any extra maintenance work or adjustments
I bought my Suzuki motorcycle some time ago; can I still buy a Suzuki Service Payment Plan?There is no reason why you cannot take out a Suzuki Service Payment Plan (apart from the age exclusion detailed in Q3 above). It is designed for new and used motorcycles both at time of their purchase and during the ownership period.
If my motorcycle is covered by a Suzuki Service Payment Plan, where can I have it serviced?At any of the Suzuki Authorised Network of participating Dealers
How do I arrange for my motorcycle to be serviced and use my Suzuki Service Payment Plan?Just book it directly with your preferred Suzuki Dealer, remembering to let them know you have a Suzuki Service Payment Plan. When you’re at the Dealer, please provide a copy of your confirmation of cover letter or email. They will undertake the scheduled service and claim the payment directly from us
What happens if my estimated annual mileage increases over the figure I provided at Plan purchase?This may mean that your next scheduled service is due sooner than originally anticipated and may mean your Suzuki Service Payment Plan does not contain sufficient funds. If this does happen you’ll be able to make a "top-up" payment direct to the Suzuki Dealer
What happens if I miss a Direct Debit payment?- Please contact us as soon as you realise this has happened and we will discuss how you can reinstate your Direct Debit payment
- If you aren’t able to do this and it results in insufficient funds in your Plan to pay for the due service, you will be asked by the Suzuki Dealer to pay the relevant balance directly to them. This value will be recorded the Suzuki Service Payment Plan system and shown in your on-line customer account
- The Suzuki Service Payment Plan follows the recommended servicing schedule set out for your motorcycle by Suzuki – most of these services vary in price. The Suzuki Service Payment Plan ensures you pay amounts over its duration to ensure that your Plan has sufficient funds in it to pay for the next due service
- If you’re paying by Direct Debit, the first value includes a set up fee to administer your Plan over it's duration
It's important that your Direct Debit payment dates are kept the same to ensure you collect sufficient funds to pay for services due, so, unfortunately we can’t change the date your payment occurs
Can I cancel my Suzuki Service Payment Plan?Yes, you can do this at any time by contacting us. You'll receive a refund excluding any services that you have claimed for and the initial set-up fee. Refunds will be paid into the account originally used to pay for the Plan
What happens if I sell my motorcycle?This policy is not transferable, to cancel the plan please refer to the question above
How can I contact you?Feel free to contact in any of these ways:
- Email us at suzuki_warranty_services@mondial-assistance.co.uk
- Telephone us on 0845 641 9743
- Write to us at Suzuki Warranty Services, PO Box 1149, Croydon, CR9 1ZQ.
Please refer to the terms and conditions detailed on this site for full details about the Suzuki Service Payment Plan.
All elements of Suzuki scheduled servicing are covered by the Suzuki Service Payment Plan you have chosen to purchase – this includes the cost of materials, cost of labour and VAT (the VAT rate applicable at time of plan purchase will apply). The number of services included in your Suzuki Service Payment Plan is detailed on the first page of this document. These relate to your anticipated annual mileage, your Suzuki’s servicing schedule and the Plan duration chosen by you.
What is not covered?Anything not included within the official Suzuki scheduled servicing for your vehicle, for example, any extra maintenance work or adjustments.
Please note that your Suzuki Service Payment Plan has been calculated based on your anticipated annual mileage. If your annual mileage is higher than stated by you at time of Plan purchase, this could result in servicing dates being sooner than expected. In such cases you may not have sufficient funds in your Plan to accommodate the relevant services required and you will need to pay an additional amount to obtain the service.
Paying for your Suzuki Service Payment PlanIf you have chosen to pay for your Suzuki Service Payment Plan with a one off payment, these funds will be available to pay for the scheduled servicing detailed on your confirmation of cover letter or email.
If you have chosen to pay for your Suzuki Service Payment Plan by monthly Direct Debit, your confirmation of cover letter or email will show the number and value of Direct Debit payments required to meet the sums required to pay for the scheduled servicing detailed on your confirmation of cover letter or email.
How to make a service claimAll servicing must be carried out by a participating Suzuki Authorised Repairer. When you book your service with them, please let them know that you have a Suzuki Service Payment Plan. At the Dealership, show them your confirmation of cover letter or email - they will input your Plan details into the Suzuki Service Payment Plan system. Providing relevant funds are available, the Dealer will proceed with the service.
If your Suzuki Service Payment Plan has insufficient funds to pay for the scheduled service the servicing Dealer will confirm how much you need to pay to “top-up” your Plan’s fund. Any money paid by you direct to the servicing Dealer will be recorded in the Suzuki Service Payment Plan system. This situation may occur where, for example, a Direct Debit payment has been missed or where your anticipated annual mileage has increased leading to a service being due sooner than predicted. All of the relevant details concerning your Suzuki Service Payment Plan will be detailed on your password protected on-line customer account. These will include:
- Original product and payment choices
- Details of services paid (claims)
- Any additional payments made to a Suzuki Dealer to "top-up" your Service Payment Plan
If you purchased your Suzuki Service Payment Plan over the telephone and opted not to provide your email address it will mean you will have no access to an on-line customer account. You should refer to your confirmation of cover letter or email which will confirm your product and payment choices. For any other information regarding your Payment Plan (e.g. value of your Plan, servicing details), please contact Suzuki Service Payment Plan Administration Services by email or telephoning 0845 641 9743.
Servicing can be undertaken by any participating Suzuki Authorised Repairer within the United Kingdom.
Termination of your Suzuki Service Payment PlanYour Suzuki Service Payment Plan will terminate either:
- On the end date detailed on your confirmation of cover letter or email; or
- On your Suzuki having received all of the servicing detailed on your confirmation of cover letter or email.
Should any funds remain in your Plan two months after the last expected service date, they will be refunded to the bank account or credit/debit card you used to pay for the Plan.
Cancelling your Suzuki Service Payment PlanYou can cancel your Suzuki Service Payment Plan at any time. You will receive a refund excluding any services that you have claimed for, any costs fully or partially funded by Suzuki GB or one of its participating Suzuki Authorised Repairers and the initial set-up fee - set-up fees are £25.21 for a 12 month plan, £38.46 for a 24 month plan and £51.71 for a 36 month plan (inclusive of VAT).
This information can be viewed on your password protected on-line customer account or by contacting Suzuki Service Payment Plan Administration Services via email or telephone 0845 641 9743. If you do wish to cancel your Plan, please contact us either via email or telephoning 0845 641 9743. Your request will be processed within 14 working days.
We may cancel your Suzuki Service Payment Plan in the event of non-payment by you of any Direct Debit. If we do cancel your Plan we will inform you of any action. You can then request a refund - please refer to the information above that details how you can do this and the conditions that apply.
Customer obligationsYou must produce your confirmation of cover letter or email to a participating Suzuki Authorised Repairer prior to a service being carried out under your Plan.
You must confirm any changes of vehicle registration number or change of address by email or telephoning 0845 641 9743.
Participating Suzuki Authorised Repairer ObligationsThe participating Suzuki Authorised Repairer will carry out servicing on your vehicle as soon as is reasonably practical after being requested to do so by you and will submit the request via the Suzuki Service Payment Plan on-line Dealership system.
What to do if you have a complaintIf you have a complaint about the servicing work conducted on your vehicle, you should address the complaint to the Suzuki Authorised Repairer who conducted the service. If you have a complaint about another element of the Suzuki Service Payment Plan, please contact Suzuki Service Payment Plan Administration Services by email or by post to P.O. Box 1149, Croydon, CR9 1ZQ.
Personal informationYour data may be used by members of the Mondial Assistance Group and passed to Suzuki GB PLC for marketing and research purposes and to inform you from time to time about new products or services. You may ask us for details of the personal data that we hold on you and can require us to correct it if appropriate.
If you do not wish us to use your data or pass it on as detailed above, please write to us at:
Suzuki Service Payment Plan Administration Services
P.O. Box 1149
Croydon
CR9 1ZQ
The Suzuki Service Payment Plan is administered on behalf of Suzuki GB PLC by Mondial Assistance (UK) Limited, 102 George Street, Croydon, Surrey, CR9 1AJ, trading as Suzuki Service Payment Plan Administration Services.
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Information about this Service Plan will be shared between us, Suzuki GB Limited and the insurer for underwriting and administration purposes.
You should understand that the information you provide will be used by us and our representatives to process your Service Plan, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited or no data protection laws).
Your information will not be shared with third parties for marketing purposes and you have the right to access your personal records should you wish to do so.
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If you need to contact us for any reason relating to either a new policy or an existing policy please use the details below. Our support team will be able to answer any of your questions relating to Suzuki Service Payment Plan quickly and efficiently.
By Phone or FaxTel: 0845 641 9743
Lines are open Monday to Friday 9:00am to 5:30pm and Saturday 9:00am to 1:00pm.
Fax: 0208 603 0320
By EmailEmail: suzuki_warranty_services@mondial-assistance.co.uk
By Post102 George Street
Croydon
Surrey
United Kingdom
CR9 1AJ
